1. Deposit
A deposit of 30% of the total package value is required to confirm your reservation. This deposit is non-refundable in all cases, as it covers the cost of pre-confirmed reservations made with golf clubs, hotels, and transport providers on your behalf.
2. Cancellation by the Client
All cancellations must be submitted in writing via email to info@colombiagolftravel.com. The date of receipt of the written cancellation determines the applicable refund tier.
More than 60 days before departure: Full refund of the balance paid, excluding the 30% deposit.
31–60 days before departure: 50% refund of the balance paid, excluding the deposit.
15–30 days before departure: 25% refund of the balance paid, excluding the deposit.
Less than 15 days before departure: No refund. The full amount paid is forfeited.
Note: Some individual components — such as airline tickets, specific hotel pre-payments, or non-refundable green fees — may have stricter cancellation terms set by those providers. These will be communicated to you at the time of booking.
3. Modifications by the Client
Date changes or itinerary modifications requested more than 45 days before departure will be accommodated where possible at no additional administrative charge, subject to availability. Changes requested within 45 days of departure are treated as a partial cancellation and may incur fees according to the cancellation schedule above, depending on the nature of the change and third-party terms.
4. Cancellation by Colombia Golf Travel
In the event that Colombia Golf Travel must cancel a confirmed package due to circumstances within our control, you will receive a full refund of all amounts paid, including the deposit. If cancellation is due to force majeure (see Section 6), the terms below apply instead.
5. Unused Services
No refund is provided for unused services once travel has commenced — including unused tee times, hotel nights voluntarily not occupied, or meals not taken. We recommend travel insurance that covers unused trip components.
6. Force Majeure
If a trip is partially or fully cancelled due to force majeure events — including but not limited to natural disasters, pandemics, government travel bans, airline strikes, or war — Colombia Golf Travel will make best efforts to reschedule your trip at no extra cost. If rescheduling is not possible, a credit note valid for 24 months will be issued for the recoverable portion. Non-recoverable costs already paid to third-party providers may not be refundable. We strongly recommend comprehensive travel insurance to cover these scenarios.
7. Refund Processing
Approved refunds will be processed within 10 business days of written cancellation confirmation. Refunds are returned via the same payment method used at booking. Colombia Golf Travel is not responsible for exchange rate differences or banking fees applied by third-party financial institutions.
8. Travel Insurance Recommendation
Given the nature of international golf travel and the costs involved, we strongly recommend purchasing travel insurance that includes: trip cancellation and interruption coverage, emergency medical and evacuation coverage, and coverage for lost or delayed baggage and golf equipment. Colombia Golf Travel is not responsible for costs or losses that would have been covered by adequate travel insurance.
9. Contact for Cancellations
All cancellation requests must be sent in writing to:
Colombia Golf Travel
Email: info@colombiagolftravel.com
WhatsApp: +57 320 492 1004
Verbal cancellations are not accepted. The date and time of your written communication will be used to determine the applicable refund tier.
